F1Autocentres MOT

[CareComputers]

 

[goldringers]

9 hours ago, noname69 said:

These centres are jack of all trades, master of none. Probably just provide familiiarisation for the staff with little or no diagnostic training. Or, the lads don't give a shit

Basically I think my email I sent the night before the re-arranged MOT and gassing triggered their area boss to say to the garage regarding me:-

 

"Fook him, don't do the gassing I've told him im refunding anyway"

That's my view on it

There ringing me tomorrow 12 bells some manager. I'm not gonna blow, I'm not gonna raise my voice or start slagging off, I'll just say it as it is and how poor the whole service from booking to the re gassing to the MOT shite 

[goldringers]

 

So the manager rings and starts of highlighting bullet points in my email in his words things that don't add up.

So he starts off on about the MOT ramp failing and why and what regs say about doing MOTs on other ramps.

I had to stop him and say, in my email I said that the ramp failing is just bad luck and nothing I could do about that, basically these things happen.

I said that's not my main gripe I'm more bothered about my appointment been moved and not been told then been told they phoned me when they didn't which he said, he might have dialed the wrong digit to which I replied, he had no problem Monday ringing the right number and why didn't he leave a message right or wrong number ?.

I didn't wanna argue I just wanted the guy to know of the garage failures. He then started on about the dials on the headlight up down button saying I said it wrong.

He said 4 is a low beam 0 is high beam, I said your wrong pal, you turn it to 4 when you a load to lift the beam he said ooooo ok I'll thought at least do your fuckin homework on my car model if your gonna try pick holes in my email.

 

What I was pointing out was, I've took cars in the past to garages were they slip off the smellie hanging off the mirror rather than an advisory. I told him, that dial was moved and not by me.

In the end I ended up saying, look this ain't a court room were I have to defend myself. Lots of stuff was wrong, lots, and if you wanna say it's my fault not a problem but do not call me a liar pal.

He then mentioned that the air con machine is a plug n play job so any slight tiny doubt by the machine it fails.

I said it's probably cost £1000's that machine and cost you £1000's in sales switching off when not needed.

I wasn't having any of this managerial bollocks. I just said look I'm ending it here I don't want these lads at the garage roasting, they need educating because if their not trained up they'll cost you a lot of custom.

Then 

He said I've noticed we've refunded you twice for the air con gas (I'd not checked my bank) so we will let you have both as a good will gesture.

I said both? You'll let me have both ?? You mean 1 ??? You owed me one

I thanked and put phone down. Only once in the whole 10 minutes conversation did he apologise for all the fuck ups, he was more hellbent on debating my timetable of the events.

Had he just start of by apologising that would have been it a 2 minute call but to challenge my email from the off?.

Anyway I won't be writing no shit review what's dones done, main thing is I'll never use them again

 

 

[goldringers]

 

 

Just on the subject of large garages like F1, Halfords Euromaster who do these Wowcher Groupon deals.

Well a friend of mine suffered a similar fate only a few days back. He had a long drive to attend a funeral on the south coast then saw the scorching weather due early this week.

He then decided to take his car locally to a Euromaster for a re gas and first thing they said was 

"Were struggling to get gas in it, well just take it for a quick spin" why for a spin I don't know

30 minutes later they announced 

"All sorted" but never said what the issue was.

So he sets off Sunday for the long journey then that night he messaged me saying it looks like he's suffered the same fate as me as the air con was shit, he said it was just like having the blower  on just warm outside air pumping out the air con.

So it seems these big All-in-One machines these company garages use?, they self diagnose but sometimes things like this need an experienced hands on approach when there's an issue. 

He said it's going back later this week and if no joy he'll get the guy who did mine to go over it and tell him why and what's wrong